Shipping & Handling

Shipping & Handling


Autelcartool ships worldwide to nearly every country across the global, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.We also offer free flat rate shipping on all our products to most destinations.



Order Successful 

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After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.




Processing 

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We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability. 


Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated Customer Service team will contact you within 24 hours.

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.




Shipping 

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Our partners with major international shipping companies to offer different methods.

You can choose your preferred shipping method on the Order Information page during the checkout process.

1. Ship from US/ UK/ Other Overseas Warehouse


1) Ship from US Warehouse (Valid for US Local Address Only - Normally take about 3-4 working days to arrive)

* Only Item title marked "Ship from US" will ship from US warehouse!


2) Ship from UK Warehouse (Normally take about 2-7 working days to UK and other EU countries.)


A: To UK local address, normally take about 2-3 working days. to other European country will take about 5-7 working days, this all depends on the address is close or remote.

B: We just have stocks in UK warehouse, do not have branch company in UK, if item have problem need refund or repair, you need to send back to our Shenzhen warehouse.

C: If customer country do not have Shipping service in our UK warehouse or only have UPS service, customer need pay the UPS freight difference or package will ship from Shenzhen


2. Shipment from Shenzhen/ Hongkong warehouse 


1). Normal Registered Airmail Post way


* Registered Airmail Includes Netherlands Post, USPS Post, Singapore Post, Hongkong Post, etc

* Order amount less than 150USD, and package weight less than 2KG will be sent by Registered airmail. 


Used for most countries in the world, Usually will arrival within 15-30 working days, sometimes will take about 10-15 working days arrival depends on the different countries.


Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.


2). Default DHL and Other Express Service


1) If the item you brought is no stock in our overseas warehouse. we will send packages from shenzhen by DHL, Fedex, UPS, etc. (DHL will be the default delivery method)

2) Those express service will just take about 3-5 working days to arrive.

3) But to some eu countries, there might be customs duty problem. for this situation, we will always help to write low value on invoice to avoid high tax problem. So if you have any special rquest on this, you can email to inform us your suggestions. we will help to make it




Delivered 

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Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates. 




Contact Us 

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If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.